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  • Crisis Changes Priorities — and Possibly Clinical Practices

    There is a tipping point for any emergency department (ED) when the normal standard of care is no longer possible. As the COVID-19 pandemic unfolds, some EDs are coming close to reaching it.

  • ED Care Different During COVID-19; So Is the Legal Standard of Care

    Liability for emergency department providers during the COVID-19 pandemic is different than normal times. It changes priorities somewhat. Care is geared more toward the public’s best interest, rather than doing the most good for one individual.

  • Plaintiff Allegation: ‘I Should Have Been Tested’

    Thousands of people have presented to emergency departments (EDs) with symptoms consistent with coronavirus. Not all have been tested for various reasons. Of those who were tested, some were discharged from the ED and never received the results. Of that group, some will die.

  • Malpractice Risks During COVID-19: ‘Really Enormous’ for ED Providers

    Emergency department (ED) providers, overwhelmed with COVID-19 patients and at risk for contracting the virus, also face potential legal exposure. Many emergency physicians (EPs), ED nurses, and hospitals are stretching beyond a breaking point. What it all means for ED malpractice claims remains to be seen.

  • Global Standards Help Improve Patient Safety and Outcomes

    A Louisiana health system is improving safety and patient outcomes by expanding its use of barcodes and other tracking under the commonly used GS1 standards. The effort also is yielding better inventory management. Along the way, the health system developed a GS1 implementation program that other organizations can use.

  • Rapid Assessment Zone Re-Engineers Patient Intake Process, Expedites Care

    In the continuing quest to minimize wait times and enhance operational efficiency, clinicians and administrators have developed many patient flow models, most of which tend to work best in EDs with specific characteristics or patient populations. Sometimes, a unique model emerges that is worth considering for ED leaders who suspect there is more they could do to optimize their resources and serve patients more efficiently.

  • CMSA Launches New Guidelines for Case Management Adherence

    The Case Management Society of America is releasing its 2020 Case Management Adherence Guidelines to provide case managers with tactics for improving population health. The guidelines are designed to assist case managers and case management leaders in all practice settings.

  • Palliative Care Professionals Say Capacity Must Be Expanded

    Thousands of people with serious illness from COVID-19 need palliative care at a time when this typically scarce resource is stretched thinner than ever before. Palliative care professionals held a webinar in the early days of the outbreak in New York City to discuss how their knowledge and resources could be used to help the many people in need.

  • Telehealth Intervention Provides Solutions for Era of Social Distancing

    A recent study revealed how healthcare organizations can design a telehealth pilot program for elderly and at-risk populations with long-term health conditions. Researchers found that using the Model for Developing Complex Interventions in Nursing, healthcare providers could design a multifaceted telehealth intervention to minimize reinstitutionalization of people with multiple chronic conditions.

  • COVID-19 Devastates At-Risk Populations

    The COVID-19 pandemic appears to have a devastating effect on people with chronic diseases or who are immunosuppressed, are older, or obese. In other words, the people most at risk of serious illness from the disease are the same people case managers help each day. Case managers should focus more on remote case management, taking the pandemic into account as they contact and monitor patients.